Critical Incident Stress Management

Is your team prepared to move through a crisis with peers, leadership, and an EAP (Employee Assistance Plan)?
The crisis is not the critical event, it is the reactions to it. When a critical event happens, FORTLOG ensures that you have the resources and tools to keep your people in the game.

What CISM is

  • A peer led, support-based, process driven approach.
  • Enables an impacted person to vent, understand, resolve concerns and return to a healthy norm.

What CISM is not

  • Counselling.
  • Therapy.
  • A broken person being fixed.

Crisis Support & Facilitation

Crisis Intervention & Support

When your team is facing a crisis, significant changes and needs support, FORTLOG provides crisis intervention with impacted parties, while coaching managers through the event. This enables a ‘successful’ transition whether they are dealing with critical events such as job layoffs and terminations, to traumatic events, to experiences such as death death notifications, serious illness, or other potentially disturbing events.

Personnel Support Matters

Part of personnel support is about effective leadership through crisis, but what about the personal support network and their training?

  • Family Matters – Run Towards the Roar. Edu-informational sessions encompassing 3 elements.
    • Stress – Sources, Signs/Signals Elements
    • Resilience Elements
    • Adult Informational Elements -PTSD overview, Neuroscience basics, trust essentials
  • Peer Team Development – protocol, selection and training
  • Leadership Matters – the above, conversational levels which build trust, strategies for difficult situations, the leader’s character
    • Modules for leaders to ensure people are able to follow, and want to!

Crisis Intervention is designed to mitigate the crisis response, communication makes it work!

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Two-Day Customizable Programs

Group Crisis Intervention Training*

This course presents the core elements of a comprehensive, integrative, systematic and multi-component crisis interventions preparing participants to understand a wide range of services such as a CMB (Crisis Management Briefings), RITS (Rest, Information, Transition, Service), Defusings and Critical Incident Stress Debriefing (CISD).

*View ICISF for more information on these courses.

Course Highlights

  • Recommendations for practice
  • Incident assessment
  • Strategic intervention planning
  • The “Resistance, Resilience, Recovery” continuum
  • Large group crisis interventions
  • Small group crisis interventions
  • Adverse outcomes
  • Reducing risks
  • Critical Incident Stress Debriefing (CISD)

Assisting Individuals in Crisis*

Peer Support/1-to-1 Training

Designed to increase their knowledge of individual (one-on-one) crisis intervention techniques, from a specialized acute emergency mental health intervention approach also called PFA – Psychological First Aid. There are many models of psychological first aid (PFA), this table will help you understand how they align and (or can) work together.

*View ICISF for more information on these courses.

Course Highlights

  • Psychological crisis and psychological crisis intervention
  • Resistance, resiliency, recovery continuum
  • Critical incident stress management
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • Putative and empirically-derived mechanisms
  • SAFER-Revised model
  • Suicide intervention
  • Risks of iatrogenic “harm”

Advanced Group Crisis Intervention Training

Building upon Group Crisis Intervention course. It will provide proven strategies to intervene with those suffering the ill effects of their exposure to trauma, emphasizing advanced defusings and debriefings in complex situations.

Prerequisite: Group Crisis Intervention

Course Highlights

  • Managing complex group-oriented crisis interventions
  • Nature and importance of incident assessment
  • Strategic intervention planning
  • Comprehensive, integrated, systematic and multi-component CISM
  • Concepts of enhanced group processes
  • Significantly delayed interventions
  • “Multiple incident CISD”
  • Suicide of a colleague
  • Small group crisis support sessions after a disaster

Pastoral Crisis Intervention

Pastoral Crisis Intervention (PCI) integrates pastoral interventions with traditional community and organizational psychological support resources for chaplains, pastoral counsellors, mental health professionals and ministers.

Course Highlights

  • Nature of human crisis
  • Nature of crisis intervention
  • Critical Incident Stress Management (CISM)
  • Signs and symptoms of the crisis state
  • The “crisis of faith”
  • Criteria for psychological triage
  • Strategic SAFER-PCI Model
  • Common PCI Mistakes
  • Challenging PCIs

Comprehensive Crisis Preparation and Response for the Workplace

Preparing the workplace to respond to potential traumatic incidents. Daily, thousands of people are exposed to varied and most often unexpected traumatic events, having significant impact and a number of challenges for a company and its employees as well as impacting the productivity and psychological health of employees.

Course Highlights

  • Critical incidents that can affect a workplace
  • Industry-specific culture and risk factors
  • Referral, site assessment, and consultation
  • Entities involved in a corporate crisis
  • Issues and challenges of HR in a crisis
  • Psychological crisis, employee concerns and wellness
  • Creating a crisis plan for a business
  • Developing a Peer team within a business
  • Appropriate CISM interventions within a workplace
  • Getting started in workplace crisis preparation and response

Grief Following Trauma

Covers key grief and loss concepts relating to trauma and traumatic death, preparing professionals for effective care throughout the grief process.

Course Highlights

  • Characteristics of trauma
  • Clinical implications of grief
  • Primary needs of victims
  • What helps and what hurts
  • Types of traumatic events
  • Traumatic grief and grief reactions
  • Death notification
  • Applications of the SAFER model
  • Supporting grieving people
  • Personal self-care plan

Law Enforcement Perspectives for CISM Enhancement

The LE Perspectives differs from the first responder culture and is intended for individuals and organizations that interact within the law enforcement community providing practical “back pocket skills” in crisis intervention services to the “Blue Wall of Silence” in the law enforcement community.

Course Highlights

  • Characteristics of trauma
  • Clinical implications of grief
  • Primary needs of victims
  • What helps and what hurts
  • Types of traumatic events
  • Traumatic grief and grief reactions
  • Death notification
  • Applications of the SAFER model
  • Supporting grieving people
  • Personal self-care plan